Returns & Exchanges
At Medusa, we want you to feel confident in your beauty ritual, which is why we offer a 30-day window for returns on all unopened and gently used products. If a formula isn't the right fit for your skin, our seamless exchange process ensures you find your perfect match.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the products in their original packaging and include the packing slip to ensure a smooth identification process.
Attach the Label
Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our quality team inspects the items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing